Module 11: Client Satisfaction Survey

A Module Used in The Measurement Group's Cross-Cutting Evaluation of the HRSA HIV/AIDS Bureau's Special Projects of National Significance on Innovative Models of HIV/AIDS Care

Purpose

• Code major aspects of satisfaction or dissatisfaction with services.
• Codes general issues for all populations.
• Codes special issues relevant to youth, older adults, ethnic/cultural minorities, and women.

Content Domain - Overall ratings of satisfaction with services, perception of service providers, importance rankings for service issues, perceived barriers, likelihood of future use and positive recommendations to family and peers.

Operational Data Items - ID Letters/ID Numbers, Site, Sub-Provider, Date, Staff Code, How to Complete Questionnaire, Client Gender, Age, Ethnic/Cultural/Racial Background, General Satisfaction Ratings (11 items), Youth-Specific Satisfaction Rating, Older Adult Specific Satisfaction Rating, Ethnic/Cultural Minority-Specific Satisfaction Rating, Woman-Specific Satisfaction Rating.

Citation - Huba, G. J., Melchior, L. A., Staff of The Measurement Group, and HRSA/HAB's SPNS Cooperative Agreement Steering Committee (1997). Module 11: Client Satisfaction Survey. Available: www.TheMeasurementGroup.com. Culver City, California: The Measurement Group.

Usage - Permission is granted for non-commercial use so long as form is not altered, the copyright is not removed, and a proper citation is made to the instrument. Non-commercial use is use by a not-for-profit organization in which the instrument is not sold. If you have questions about appropriate and proper uses, contact The Measurement Group.

Data from HIV/AIDS Patients in Managed Care Programs

Data from HIV/AIDS Patients in Community Based Organization Programs